Login Help

Quick tips

• Not sure which last name to use to sign in? See this section for an explanation
• Not getting an OTP Code? See OTP Code Help
• Check out the Walkthrough Video for a demo on how to login
• Think your account got deleted? See the Stale Account Deletion page
• Did your SSN changed? See this section

I have an account but my SSN has since changed

What to do next depends on your User Verification State

• If you're Unverified, you can update it by submitting a new BOP Request form.
• If you're Pending Unverification, wait until you're Unverification is complete, then follow instructions for Unverified.
• If you're Verified, you must create a new account with the new SSN. SSN cannot be changed for a Verified account. If you then wish to transfer data from the account with your previous SSN to the new account, you can request this change by
  • come to the Public Lobby and present a Valid Photo ID
  • bring in documentation that proves ownership of both Social Security Numbers

Tried everything and still need help? See How to get Direct Help